1. Orders/Acceptance

1.1 s/h (Second Hand) and Liquidated Items are subject to stock availability these levels can change very quickly to avoid disappointment items can be reserved for 24 hours without a deposit thereafter a 50% deposit is required if items are to be reserved and stored for an agreed period of time.

1.2 All second hand items are displayed as images and are representative as they are all used or ex display and may be marked, we try were possible to state any goods damaged and price accordingly. Responsibility for the actual condition and location of any item must be verified by the purchaser prior to purchase.

1.2a 3 month parts warranty on second-hand (s/h) items unless stated sold as seen with a valid invoice.

1.3 All illustrations and photographs are intended as a representation, and are not binding in detail with regards to finishes, shades and specifications.

1.4 Prices quoted are subject to the addition of VAT at the current rate. Items purchased remain the property of LOE until payment in full is received in accordance with agreed terms of payment at the time of sale. LOE reserve the right to surcharge for late payments.

1.5 By agreeing to order the goods specified on your quote you have entered into an agreement with LOE to purchase these items. If goods are ordered in error there is a 24 hour time frame to cancel the order from the date of order.

1.6 Multiple order discounts are based on all items on the quote ordered, if the quantities change please ask for a revised quote.

2. Delivery

2.1 Before purchasing any goods please check the size and dimensions of goods and ensure the items will fit through any passages, stairwells, landings and doorways on the way to the destination room

2.2 Delivery is based on, no restrictions for on or off road parking, building access or lift access. Easy access to all rooms are required please advise if otherwise.

2.3 If any delay is caused by the client that delays our fitters whilst onsite then the client will be liable for any additional storage, warehousing, handling i.e loading, unloading costs.

3. Returns

3.1 All ‘New’ items are ordered specifically for the end user (customer) therefore they are non-refundable. If the goods are found to be faulty upon arrival to LOE or delivery to the end user (customer), LOE will replace the items with new. Thereafter any faulty items which are covered by warranty will either be repaired or replaced depending on the damage assessment. A valid invoice or proof of purchase will be required. Where possible, LOE will offer a loan service of goods if required. If goods are found to be damaged due to the end users fault LOE has the right to reserve withholding repair or replacement.

3.2 All ‘New’ & ‘Second-hand’ Goods are not supplied on a ‘sale or return’ or ‘try before you buy’ basis and it is a condition of sale that LOE has an exclusive right to refuse the return of the goods if in LOE’s judgement the reason for the return is unreasonable. This condition in no way affects LOE’s title to goods until time of discharge of debt

3.3 Any damaged/faulty items must be reported within 24 hours

3.4 Any application to return goods must be made by the Purchaser within 7 days of the delivery date. No application to return goods will be considered outside that limit

3.5 LOE reserves the right to charge a handling fee of at least 10% on the retail value of any goods returned

3.6 LOE cannot be held responsible for dimensions provided please check the items before ordering.

4. Force Majeure

4.1 We shall not be liable for delay or failure to perform any of our obligations under this order if the delay or failure is caused by any circumstances beyond our reasonable control.

4.2 For the purposes of this condition, "force majeure" shall include, but not be limited to, acts of God, war, terrorism, civil disorder, industrial dispute, fire or explosions.

4.3 Upon the happening of a "force majeure" event we shall be entitled to a reasonable extension of time for the performance of our obligations.

5. Payment Terms

5.1 Payment is required in full to process the order

5.2 Orders over £5,000.00 nett - payment terms available on request

5.3 Account application available on request - subject to credit checks>


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